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frequently asked questions

About Cleaning & Caring for Your Enagic Products

Scroll down to learn from the most frequently asked questions Enagic customers ask when it comes to cleaning and caring for their machines.

Once you’re finished reading, head to the bottom of the page to see frequently asked questions on other topics, including:

This knowledge base is frequently updated. If you have questions that are not answered here, click here to contact us and we will answer your question directly and add the answer to our knowledge base for everyone else.

Frequently Asked Questions

It is necessary to maintain your machine on a regular basis in order to sustain its maximum effectiveness.

The important steps for machine maintenance include:

  • Regular e-cleaning twice a month in hard water areas
  • Deep cleaning once a year
  • Running beauty water daily for 3-5 minutes
  • Running the cleaning cycle after running strong acidic water and strong Kangen Water

In ancient times, the Japanese archipelago was connected to what is now China, but over the years it broke off and drifted toward the Pacific Ocean.

Japan’s soil was acidic back then, and since there are many volcanoes along the Sea of Japan, the soil has remained acidic, and has not become neutral or alkaline.

As a result, the water in areas toward the Sea of Japan is more acidic than in areas closer to the Pacific Ocean.

Although acidic water, which has an astringent effect*, is good for the skin if used for everyday chores and facial treatment, it is not suitable for drinking.

Even when this water is electrolysed, it does not produce water with standard pH levels.

This water is much better for consumption than unpurified water.

The ORP measuring device is the best way to see this for yourself, in which case there is a need to add calcium glycerophosphate** to the water.

By doing so, pH levels can be increased in intervals of 0.5. We recommend that people living in regions on the side of the Sea of Japan add calcium to their water.

*Astringent effect – Acidic water contains a small amount of chlorine ions and has an astringent effect. This water is good for toning your skin.

**Calcium glycerophosphate (Calcium powder) – If the pH level does not increase even after electrolysing water (especially when using well water or tap water in areas toward the Sea of Japan), adding calcium powder will increases the pH level.

Your original tap water supply always contains some minerals.

Especially on the pacific side of Japan, including Okinawa, the land is more alkaline and minerals crystallise readily onto the electrolysis plates and some break off into the water.

Although they look like foreign substances, there is no harm in drinking these mineral clusters.

In order to prevent the mineral clusters from falling into the water, Enagic recommends changing the setting to acidic water/Beauty Water (i.e. run reverse voltage) and increase the pressure and quantity of water once or twice a day for 3-4 minutes to clean out the appliance.

Because of the caustic lime* situation in Okinawa, Enagic recommends people living in this area to use the appropriate pre-filter** (sold separately).

Depending on the situation, it may be appropriate to use multiple pre-filters together.

When mineral clusters stick to aluminium or anodised aluminium***, it turns brown and becomes difficult to take off.

Please refrain from using aluminium or anodised aluminium pans and pots as much as possible.

*Caustic lime – Okinawa is said to exist on top of coral. As a result, the water in Okinawa has a high mineral content.

**Pre-filter – A filter used in situations where the original water supply contains a high percentage of well water or chemical substance. The transparent filter makes it easy to tell when the cartridge needs changing.

***Anodised aluminium – An aluminium alloy often used in household pots.

Small amounts of minerals are found in unpurified water (tap water/sewage water).

During electrolysis, minerals become concentrated on the minus side of the electrolysis circuit, causing clusters to attach to the electrode plate. LeveLuk can remove the clusters by reversing the voltage, but sometimes these clusters fall off naturally.

When you pour this water into a stainless container or glass, the clusters stick to the bottom and sides.

It is difficult to remove these clusters by scraping with metallic objects, etc.

Instead, please pour vinegar into the container and leave it for 12 to 15 hours.

You could substitute citric acid* for vinegar if you like.

These clusters are not harmful even if consumed, so please do not worry.

Furthermore, if you set the machine on Beauty Water (acidic water), and let the water run for two to three minutes, you can decrease the amount of minerals significantly.

Please clean containers that you put Kangen Water® in at least once every three months by the above mentioned method.

*Citric acid – Citric acid is extracted from apples. It has the ability to dissolve clusters of minerals such as Ca and Mg. An ideal and safe way of cleaning water production appliances is to circulate citric acid through the appliance.

Click here to watch the video including step by step instructions on how to clean your machine.

Alternatively, follow the steps from below:

  1. First turn off the machine
  2. Remove the filter from the machine and place the CPU (cleaning powder unit) in the machine where the filter was.
  3. Pour one packet of e-cleaner powder into the CPU and close the top.
  4. Run the water for approximately 10 seconds or about 1 litre.
  5. Put both hoses into a cup or jug.
  6. Run the water until the ends of both hoses are submerged in water.
  7. Let the machine soak for 5-8 hours or overnight.
  8. Rinse the machine by running water for 10-15 minutes with the CPU still in place.
  9. Stop the water and remove the CPU and put your filter back in.

(When storing your CPU don’t store it wet with the lid on, allow it to completely dry.)

For optimal results, you will need to do an E-cleaning regularly and deep cleaning twice a year.

This will ensure maximum effectiveness and yield the best results for your Kangen Water®. 

ALWAYS allow the machine to clean itself after making strong acidic water to prevent this highly acidic substance from soaking on the plates.

If this happens repeatedly without proper maintenance, the plates can eventually become damaged.

After making strong acidic water, change back to drinking water and run water through the machine until it goes back into Kangen mode.

Like anything else, care is essential to ensuring the best performance and longevity of your machine.

Protect your investment by taking the simple steps in properly maintaining all of your Kangen Water® ionisation systems.

The cartridge should be replaced every 12 months or 6000 litres, whichever comes first. 

The display screen on the LeveLuk will notify you when the total volume of water produced reaches 6000 litres.

The microcomputer controls this notification mechanism, so please make sure to press the reset switch to activate the microcomputer when you put in a new filter.

The reset switch is located on the top right of the cartridge section (inside the black cover on the left).

Please press it until it beeps.

The microcomputer also controls other information for the LeveLuk as well, which is why it is critical to remember to press the reset button.

If you are in Australia or New Zealand, you will need to mail your machine to the head office in Macquarie Park (or you can take it there) if you would like it serviced, repaired or deep cleaned.

Click here to download the service form.

There is a square switch situated under the black cover on the front-left of the appliance.

Please make sure to push this button (it should make a beeping sound) when you first set up the LeveLuk or when replacing the filter.

This allows for the correct display on the monitor (liquid crystal display) of all the information stored in the LeveLuk microcomputer.

This reset button must be pushed in order for information to be displayed on the LCD screen.

It notifies the user when there is too much or too little water, sets off an alarm when heated water passes through by mistake, and informs you to monitor the water flow.

By using the reset switch correctly on the LeveLuk, you insure the delivery of safe and healthy water.

Two types of water run through the LeveLuk machine, and Kangen Water® will be produced only when the two run at a fixed ratio.

If the discharge hose is bent, or the stand is positioned higher than the bottom tip of the flexible pipe, acidic water cannot be produced properly.

In turn, stretching the hose below the sink to collect water in a separate container will result in loss of Kangen Water®.

In this case, please do not pull the spout stand to the bottom, but prepare a separate hose to collect water in the container.

Please make it a daily habit to check the water using the pH testing solution and hydrogen bubbles.

It is most likely that the ring (stopper) on the cartridge came off during transportation, or that you have forgotten to take off the O-ring* when replacing the cartridge.

It is highly unlikely that the leaking has been caused by a mechanical fault in the appliance.

*O-ring – Small, round rubber gasket that prevents leakage when connecting the various pipes to the appliance.

Before pouring water through the flexible pipe, you need to take off the scales* (mineral clusters) stuck to the electrode plate** by reversing the voltage***, that is, changing the plus and minus of the electric current.

This is necessary for producing proper acidic water.

By removing the scales and running acidic water through the flexible pipes even when you are not using acidic water, you can keep the electrode plate clean and increase its durability.

Moreover, using the upper flexible pipe makes the appliance easier to use especially when washing your face or pouring water into a plastic bottle.

*Scales – Ca, Mg, Na, Ka and other mineral clusters are produced when water is electrolysed. These clusters are called scales and are not harmful even if consumed.

**Electrode plate – A metal board that conducts electricity during electrolysis. It is made of titanium and plated in platinum. It has superb electrolysis capacity and high durability.

***Reversing the voltage – In order to electrolyse water, the plus and minus of the direct currents must be clear. When mineral clusters get attached to the electrode plate, there is a need to reverse the plus and minus of the current to remove the clusters. This basically sets the appliance on a cleaning function, similar to when it is placed on the “beauty water” setting.

When the original tap water supply is high in minerals (most often seen with well water), a large amount of crystals are formed in the electrolysis cell.

If this progresses, chunks of crystals can become stuck in the net before the flexible pipe, obstructing the water outflow.

In order to remove this clog, poke the area with a piece of wire and blow air into the K8 from the spout.

Please remove the flexible pipe from K8 when cleaning in this manner.

Water flow can also become restricted when a machine is due for a deep cleaning.

frequently asked questions

Other topics in our Knowledge Base

Scroll down to find a series of frequently asked questions from people interested in buying Kangen Water machines from Enagic Australia.

This knowledge base is intended to be a comprehensive guide on everything you need to know about the Leveluk K8, the Anespa DX and the Ukon DD products from Enagic.

Click here if you want to read the frequently asked questions about becoming an Enagic distributor.

For now, click any of the topics below to continue learning from our hub of information.

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