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frequently asked questions

About Purchases, Payments & Processing

Scroll down to see a list of our most frequently asked questions on purchases, payments and processing orders by Enagic customers.

Once you’re finished reading, head to the bottom of the page to see frequently asked questions on other topics, including:

This knowledge base is frequently updated. If you have questions that are not answered here, click here to contact us and we will answer your question directly and add the answer to our knowledge base for everyone else.

Frequently Asked Questions

No, you must sign up an account before placing an order.

You can send through an order request form on this website, but it will need to be processed offline for the transaction to be completed.

We support the following payment options:

  1. Credit Card
  2. Cheque, bank transfer
  3. E-Payment (monthly instalments with Enagic)

There are also finance options available.

For more details, please contact us.

Enagic accepts all Visa and MasterCard only, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled.

All your credit card information is protected by means of industry-leading encryption standards.

Please note that additional charges may be incurred if you are using a card not issued in Australia.

You may choose from the following two methods:

  1. You may have your items delivered to your doorstep by our shipping partner, TNT.
  2. You can choose to pick up your item at Enagic’s HQ in Sydney.

After you have successfully placed your order and made payment, we will usually ship your order out of the Sydney HQ the following business day.

Track your shipment using the tracking number provided.

If more than 20 DAYS have elapsed since your purchase date, contact your Enagic distributor or Enagic Australia IMMEDIATELY.

Enagic will not be responsible for any claims after 30 DAYS from the confirmed delivery date.

If you find some items missing in your parcel then please contact us immediately and we will investigate the matter for you right away.

Unfortunately, our courier partners are unable to deliver during weekends or public holidays.

Please expect to receive your parcel on working days only.

We make every effort to adequately pack your shipments to ensure the protection of the contents of your shipment.

Please contact us for assistance with your damaged order.

You can purchase accessories from Enagic using an Accessories Order Form, which you can download here.

Once completed, you can e-mail it to Enagic at info@enagic-australia.com.

If pick up from the Enagic office is not specified, Enagic will calculate the shipping cost, and charge and ship your order.

Enagic also has a new online store which you can use if you would like.

Please be advised however this web store is fairly new and is hosted by the office in Japan, therefore orders may take a few days to be processed.

If you need your order processed as soon as possible, the quickest way is to fill out an Accessories Order Form.

Please contact Enagic Australia and they will advise you if that item is in stock and available for purchase.

If it is, you will need to write in it a blank space on the Accessories Order Form and send it back with all your other details completed.

No, enagic.com is the company’s main website but it is managed by the United States, therefore their associated web store is strictly for North American customers.

Yes, you can purchase machine orders through the online store by paying in full via credit card or bank transfer, if you wish.

However, sending machine orders to us via your Enagic distributor is still the quickest and best way for us to verify all your details.

Financing is also available only via sending the paperwork.

By purchasing online, you agree to the Return Policy and Policies and Procedures.

However, to finalise your Distributorship, you will need to send bank account information (Australian residents only) and a copy of your photo ID.

Enagic Australia Pty Ltd does not accept any orders over the phone.

Generally, Enagic will issue a copy of your paperwork to you with a receipt if you were charged by credit/debit card.

However, if you need an invoice for your machine purchased in full or for your machine deposit, please contact your Enagic distributor, or the Accounts department via email, or call Enagic Australia directly with your ID number so that you can be issued a formal tax invoice.

frequently asked questions

Other topics in our Knowledge Base

Scroll down to find a series of frequently asked questions from people interested in buying Kangen Water machines from Enagic Australia.

This knowledge base is intended to be a comprehensive guide on everything you need to know about the Leveluk K8, the Anespa DX and the Ukon DD products from Enagic.

Click here if you want to read the frequently asked questions about becoming an Enagic distributor.

For now, click any of the topics below to continue learning from our hub of information.

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Considering investing in a Leveluk K8, the Anespa DX or the Ukon DD supplements?This FAQ section covers everything related to ensuring a smooth and informed buying experience.
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Cleaning & Caring for Your Enagic Products

Maintaining the longevity and efficiency of your Enagic products is crucial. In this section, we provide detailed insights into cleaning and caring for your machines, offering practical tips and guidelines to ensure they continue to deliver high-class performance.
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learn about kangen

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